HIMIWAY BIKE holds no return policy. All products including but not limited to parts and e-bikes are bought at the discretion of the customer and are non refundable.

MODEL REPLACEMENT & RETURN

Please notice: If a customer decides to arrange the return shipment by himself and the request has been confirmed by Himiway’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Himiway will not be responsible for any damage, loss, or other accidents to the shipment arranged by the customer.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

1. A) Fashionable wear (hats, etc)
2. B) All accessories
3. C) Special orders
4. D) Used items except in EXTREME cases of breakage/malfunction

4. Refund

Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method.

Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us.

We genuinely appreciate your business and aim to make your shopping experience enjoyable from start to finish. If you have any questions or need assistance with a return, don't hesitate to contact the Himiway Customer Service team. It's a great idea to try out the Himiway ebike at an offline dealer store near you to choose the Himiway ebike that suits you best!

Warranty

a. Provide 2-year parts warranty for end-user consumer for the Products purchased by Dealer from HIMIWAY BIKE. Warranty begins from the end-users date of purchase from an authorized HIMIWAY BIKE dealer. Owner must properly use, maintain and care for the vehicle as outlined in the HIMIWAY BIKE Owner’s manual.

Owner must maintain a record of the bike’s required periodic service and inspection. Periodic service and inspection are considered regular maintenance and are not reimbursable.

The following are warranty limitations and exclusions:

• Any damage resulting from negligence of the periodic maintenance schedule as described in Owner’s Manual.

• Any damage which results from repairs, adjustments or maintenance operation by any methods other than those specified by HIMIWAY BIKE. AUTHORISED DEALER TRADE INFORMATION & TERMS OF BUSINESS 2024 HIMIWAY INTELLIGENT TECHNOLOGY USA 19449 Walnut Dr.S, City of Industry, CA, 91748 

• Any damage which results from hard driving due to race, rally or operation of the vehicle in a manner which it was not designed for.

• Any damage which results from use beyond the limitations specified in the HIMIWAY BIKE Operations Manuals such as overloading the vehicle, or any damage from the use under abnormal condition.

• Any damage caused when the product is used as a rental/commercial vehicle.

• Any damage which results from use of non-genuine parts of accessories by HIMIWAY BIKE.

• Any damage which results from modifications of the product.

• Any damage that results from the passage of time and consumable replacement parts due to natural wears and tears.

• Any damage due to improper storage or transport.

• Any damage resulting from the passage of time including but not limited to fading, bubbling, oxidizing, chipping, cracking, peeling, tearing, rust, corrosion and other forms of deterioration.

• Any damage which results from repairs adjustment or maintenance operations performed by any person other than HIMIWAY BIKE distributors or the dealers.

• Any damage which results from unavoidable natural disasters, fire, collision, theft, and second damages base in any of these occurrences.

• Any damage resulting from oils, smoke, chemical products, bird droppings, sea water, salt or other similar items.

• Incidental of additional expenses insured for making any claims such as those for towing, communications, hotel and meals as well as any losses during maintenance period, such as lose of time loss of business and rental car expenses.

• Schedule maintenance and inspection fees.

• Batteries. Liability Coverage:

b. Maintain customary product liability coverage for personal injury or property damage caused by defects in the design, manufacture or manufacture’s assembly of the Products purchased from HIMIWAY BIKE.